www.focallurebangladeh.com guarantee your satisfaction with all the platforms of Focallure Bangladesh by Easy Dhaka. If you receive a damaged or defective item, wrong/missing product, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product which will be conducted under your (customer) consent. In cases of swatches/sample of products may appear slightly different due to visual issues of media such as mobile/computer resolutions and graphical variations. On that case we can’t ensure any return/refund and do request to visit our outlets physically to purchase after checking testers/swatches. Detailed and conditional clauses are mentioned as below:
- Order must be checked in front of the delivery person.
- If you find any defect and you think you need to return the product, inform the Hotline Number (01622449900) as soon as possible along with a picture and return it instantly.
- If product is damaged it must be informed immediately after receiving and returned within 3 days from the day the product has been received. (Outside Dhaka)
- Product must be intact, however there can be exception (if the product is damaged).
- Used or Swatched product will not be considered for exchange or refund.
- If the customer chooses or places an order by themselves and want to return/change the product (except damaged products) the request will not be accepted.
- And in case of return for exceptional circumstances, customer must pay the transportation cost.
- Original Invoice must be returned along with the product.
- Once we receive your returned product, it will take 1-2 business days to verify the issue and after verification if it is found that the claim is valid, then the product will be exchanged, or money will be refunded.
- If the claim is not valid then Focallure Bangladesh will not be liable to exchange or return the money.